Incident Response Uplift
Severity matrix, paging policy, comms templates, postmortem culture — battle-tested and human-friendly.
- Defined severities and clear escalation
- Blameless postmortems with action items closed to deadline
- On-call rotation that doesn't burn people out
Most incident response post-mortems read the same: confusion about who owned what, a war room of 14 people none of whom were the right one, action items written and forgotten. Fix the structural issues and the next incident is half the duration with a quarter of the stress.
What I install
Severity matrix tied to user impact (not 'how stressed is the engineer'), paging policy with primary/secondary/escalation, comms templates per audience (internal, customer-facing, leadership), postmortem template with action items tracked in your project tool with deadlines, on-call schedule that's humane (rotation length, comp, handoff).
Outcome
Incidents become smaller, faster, and learning-rich rather than retraumatising.
Talk through incident response uplift.
A 30-minute call to understand the shape, the constraints, and whether I'm the right person for it.